The Broking Group
Legal

Complaints procedure

How to raise a complaint and what happens next.

We aim to provide a high standard of service. If you are unhappy with any aspect of our service, we want to hear from you.

How to complain

You can make a complaint by email, telephone or in writing.

What happens next

We will acknowledge your complaint promptly and investigate thoroughly. We aim to resolve complaints within eight weeks. If we cannot resolve your complaint, you may be able to refer it to the Financial Ombudsman Service.

Financial Ombudsman Service

The Financial Ombudsman Service provides an independent dispute resolution service. Contact details are available at www.financial-ombudsman.org.uk.

Last updated: 11 August 2026.